About the job
- Deliver efficient and quality service to customers.
- Provide online chat enquiries and email replies services to customers.
- Proactively give comments to managers to fine-tune the customer experience journey .
- Support other business units with customer liaison, accurately document customer requests and advices.
- Administrative support for customer service team.
- Higher Diploma holder or above in Business or Communications fields
- Diligent, Able to multi-task, Teamwork.
- Strong verbal and written communication skills in both Chinese and English.
- Proactive approach in resolving problems and issues.
- Work on weekends/Public Holidays as necessary.
- Fresh graduates will also be considered.
What we offer
- Highly Competitive Packages including basic salaries, discretionary bonus and other benefits e.g. Performance bonus, Referral bonus, Fitness facilities.
- Be a part of the future of finance technology and no.1 in the industry.
- Young, Fast moving and Challenging work environment.
- Great career development for growing beyond your role.
- Flexible working location across our global offices, including Hong Kong, Taipei, Singapore, Tokyo, Seoul, London, Frankfurt, Sydney, Melbourne, Vancouver, Los Angeles, New York etc.
- CoinUnited is a leading crypto platform that provides a wide range of services to support the buying and selling of various cryptocurrencies. Our platform offers a user-friendly interface and advanced features to make the trading process seamless and efficient. We are also the largest NFT collector in Asia with a portfolio worth over US$ 300 million.
- We offer a variety of trading options, including over-the-counter (OTC) trading, which allows our clients to trade large volumes of cryptocurrencies without affecting the market prices. Additionally, our platform is integrated with Bitcoin ATMs, providing our customers with an easy and convenient way to buy and sell cryptocurrencies.
- Our team is composed of experienced professionals who are dedicated to ensuring the security and stability of our platform. We employ the latest technology and security protocols to safeguard our clients' assets and transactions. We have a great selection of NFTs that are available for purchase and trade on our platform.
- We are constantly innovating and improving our platform to meet the evolving needs of our clients. We strive to be at the forefront of the crypto industry and provide our clients with the best possible service.
- If you are passionate about the crypto industry and looking to join a dynamic and forward-thinking team, CoinUnited is the perfect place for you. We are always looking for talented individuals to join our team and help us continue to shape the future of crypto trading and NFT collecting.
Interested please send your cover letter, resume and reference letter to email@example.com.