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CoinUnited.io likes other exchanges, must comply with anti-money laundering laws and regulation by implementing know-your-customer (KYC) to collect data and documents from the applicant, including valid identification and valid address proof.

Customer identity verification can not only assure the public that over-the-counter (OTC) transactions are legal and appropriate, but also protect transactions from government and financial institutions' scrutiny and prevent fraud.

Please check your junk mail. If you still do not receive the confirmation email, please contact us via WhatsApp +852 9885 0246.

The following documents are required for account verification:

(a) ID card and/or Passport

(b) Address proof within 3 months (utility bills or bank statement)

(c) A selfie with your handwriting on paper (Please use a paper to write down "CoinUnited.io" and account opening's date, hold it and take the selfie)

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* The Company reserves the right to request customers to provide further additional documents on a case by case basis.

* All users must complete the account verification process for any withdrawals.

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Please visit CoinUnited.io Wallet via https://wallet.coinunited.io to verify your account. The required documents needed are as follows:

1. Both sides of ID card
2. Address proof within the latest 3 months (bank statement or utility statement)
3. Selfie with a paper that handwriting “ CoinUnited.io” and today’s date  
4. Your name card (Optional)

KYC is to ensure that CoinUnited.io complies with the development regulations of the digital asset industry, and KYC verification can reduce fraud, money laundering, fraud and terrorist financing.

After the user submitted the information, our Compliance Team will review the application within 1-2 working days, and the result will be automatically sent to the user's registered email address.

If the review fails, the user will receive an message reminder from our Customer Service Team to update further information. After you have submitted all the information,  we will need 1–2 working days to verify and process your account opening application.

1) Choose the cryptocurrency you want to deposit for.

2) Click “Deposit” .

3) Copy your address in CoinUnited.io Wallet, or click “Show QR Code” to deposit cryptocurrency.

** Normally the transaction will be completed within 15 minutes, but due to the possibility of congestion in the blockchain network, related transactions may take 24 hours to complete.

1) Input the withdrawal size.

2) Input your Cryptocurrency address.

3) Input verification code and the withdrawal password (if any).

4) Click “Withdraw”.

** Normally the transaction will be completed within 15 minutes, but due to the possibility of congestion in the blockchain network, related transactions may take 24 hours to complete.

1) Select “Trade” and select the cryptocurrency you would like to trade to.

2) Input the amount of the cryptocurrency you would like to trade to.

3) Click “Refresh Quote” and confirm the transaction.

Normally the transaction will be completed within 15 minutes, but due to the possibility of congestion in the blockchain network, related transactions may take 24 hours to complete.

Normally the transaction will be completed within 15 minutes, but due to the possibility of congestion in the blockchain network, related transactions may take 24 hours to complete.

You must complete the identity verification before making a withdrawal request. After the identity verification is completed, there are no restrictions on withdrawals.

You need to pay network fees when withdrawing cryptocurrency, and you can check the details in the wallet.

The minimum deposit amount for cryptocurrency is 10 USDT or equivalent.

To ensure the security of your account in CoinUnited.io , you will often need to do Two-Factor Authentication and use Google Authenticator verification. The Google Authenticator APP can be downloaded from both Android and iOS app stores.

Click “Setting” > “Withdrawal Password” >  Set up the password > Click “Set Up Withdrawal Password"

Click “Setting” > “Change password” > Input your original password and the new password > Input Verification Code > Done

CoinUnited.io provides various Cryptos for trading, including but not limited to :

Bitcoin (BTC) / Ethereum (ETH) / Tether (USDT) / Solana (SOL) / Oxygen (OXY) / Cardano (ADA) / Doge (DOGE) / Uniswap (UNI)

Our OTC transaction accepts the following legal currencies:
HKD

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The Cryptocurrencies offered may vary due to market conditions, please feel free to contact us via WhatsApp at +852 9885 0246 for more information.

Over-The-Counter (OTC) is a proper term generated from On-exchange Trading. It means the trading of the cryptocurrencies, either from listed or unlisted market, is occurred out of the exchange. It is usually done by phone or through internet. The transactions may be traded at a price higher or lower than the price on exchanges. In contrast, those traditional transactions completed on exchanges are normally called on-exchange transactions.

There are two main differences between OTC and Exchange. The OTC trading is not restricted by location and time. Traders are able to complete the deals according to their own preferences, at anytime and anywhere.

Secondly, the OTC transaction is opened for public and it accommodates different types of financial products.

Due to the fact that there is no such a middle man involved in the transaction, all the transaction terms are simply fixed by the buyer and the seller. As a result, it is more customized and is able to satisfy different investor’s requests on price, time as well as volume of purchase.

OTC trading is not limited to a certain time and location; therefore it offers high trading flexibility to investors. By getting rid of the shortcomings of traditional trading on the exchange, it enables investors to trade flexibly at any time and anywhere they like.

Yes, you can refund your balance if you do not wish to trade anymore. Admin and handling fees (up 5%) might apply at our full discretion.

We target to approve your application within one working day.

You will receive a confirmation email once your account opening application is approved. A dedicated trading chatroom will be created for you.

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Minimum transaction amount:

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The minimum transaction amount is HK$20,000

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You need to make fiat deposit to your account before receiving quotation on your buy instruction. And you need to make cryptocurrency deposit before receiving quotation on your sell instruction. Once we confirmed the receipt of your deposit of fiat/cryptocurrency, the transaction will be executed in accordance with the following procedures:

1. Please provide the following information to request for quotation:

    Direction - Buy / Sell
    Cryptocurrency - Crypto to be bought / sold
    Amount - HKD / Crypto amount
    Settlement - T+0 / T+1

2. All Cryptocurrencies will be quoted in HKD, or sometimes USDT. The quotation will be provided in your dedicated trading chat and price will be refreshed upon your request

3. Reply "Done" to confirm your transaction based on the latest quotation

4. Our trader will reply to confirm your transaction is completed

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The price will be calculated based on the latest price you confirm upon the purchase.

The QR Code of each wallet is different. You can contact the customer service of the corresponding digital wallet company for inquiries.

Major cryptocurrencies including BTC, ETH, USDT, DOGE, LTC, SOL and other 5,000+ coins.

When the cryptocurrency network is congested, it may take up to 24 hours for verification.

It usually takes 6-12 blocks to confirm from the ATM to your wallet, which means the blockchain takes about ten minutes to an hour to complete the transfer.

The average block time can be longer or shorter, depending on whether the total hash power of the network is growing or shrinking.

You can use a blockchain browser to track the progress of your cryptocurrency transactions.

Always be cautious when sending out cryptocurrency. The transaction of cryptocurrencies is irrversible because of the anonymity .

Please avoid sending cryptocurrency to strangers.

Yes.

The QR code of the wallet address can be used for transaction.

ATM transaction fee will be adjusted at any time due to market fluctuations or liquidity. You can check our updated fee through the following link:

https://coinatmradar.com/operator/1160/coinunitedio-bitcoin-atm-operator/

The ATM is very user-friendly and it only takes few minutes to complete the transaction.

If transaction fails, please send the below information via WhatsApp to +852 9885 0246. Our customer service team will process it as soon as possible. The required information is as follows:
Transaction time:
ATM location:
Transaction amount:
TXID (if any):
Contact details:

The minimum amount of each transaction is HKD500.

The maximum amount of each transaction is HKD80,000.

If you want to trade more than HKD80,000, please register on our ATM .

We are sorry that the transactions sent to the blockchain are irreversible and cannot be cancelled.

Please try to adjust the brightness of your phone screen.

CoinUnited.io organizes events and activities regularly, with our crypto expert Louis LI, including both online and offine around the town.
You are more than welcome to join any of our following communities.

Facebook: https://www.facebook.com/coinunited/
Instagram: https://www.instagram.com/coinunited.io/
Twitter: https://twitter.com/realCoinUnited
Telegram: https://t.me/coinunited
Linkedin: https://www.linkedin.com/company/coinunited-io/

We are glad to provide you with any information about Bitcoin, cryptocurrency, blockchain, over-the-counter(OTC) transactions and other news.
Please follow and like our social media accounts for support and get the latest cryptocurrency news.

Facebook: https://www.facebook.com/coinunited/
Instagram: https://www.instagram.com/coinunited.io/
Twitter: https://twitter.com/realCoinUnited
Telegram: https://t.me/coinunited
Linkedin: https://www.linkedin.com/company/coinunited-io/

Unfortunately, CoinUnited.io could not suspend or cancel your Bitcoin (BTC) or other cryptocurrency transactions.
The Bitcoin/ blockchain networks are designed to be irreversible and we could not control them.
It occurs when:
You sent bitcoin to the wrong bitcoin wallet address; or
You were scammed or hacked.
Once the cryptocurrency is sent, it is irreversible. If you want to track the bitcoin wallet address of the payment, you can use a blockchain browser such as Block Explorer.

Bitcoin and cryptocurrency are designed to give users complete control of their assets. We use multi-signatures and cold wallets to ensure that funds are safely stored at our end, and execute transactions upon your request.

To reduce the risk, please send us cryptocurrency or funds when you are ready to trade. We will complete the payment within 24 hours. Please follow CoinUnited.io to get the latest news.

At this stage, there are no relevant licenses and guidelines for the operation of cryptocurrency ATMs. CoinUnited is the largest crypto service provider in Asia, operating nearly 100 ATMs at different locations in Hong Kong. We have a flagship store of up to 10,000 sq ft at V POINT, Causeway Bay. We are dedicated to providing customers with the best quality services in crypto trading.

You can check through amlbot.